Acknowledgements: We’d like to thank the following people and organizations that so graciously shared their thoughts, content, and examples with QualityToolsOnline™. Our Development Team:    Dan Rice    David Hood    Diane Ritter    Gary Klipp    Michael Brassard    Rob Stewart Our Colleagues:    Cathy Critz, Solutions FYS, Inc.    Dan Feliciano, Lean Six Sigma Master Black Belt Consultant    Anna Occhuizzo, The Juran Institute    Mark Vardaro, Process-in-Focus … and to the many yet to come!